Frequently Asked Questions

Here are the favourite questions and their answers. If you don't see what you're looking for get in touch with us through the chat on the bottom right.

01. General

What is your sales process?

We use a 5 step sales process that is designed to fully understand your current operations and the potential benefits Milk Moovement can offer you. Our 5 step process is completely free and ends with a custom proposal for your team to review.

The process includes:

1: Needs/Problems Assessment
2: Current System Evaluation
3: Gather Requirements
4: Milestone Planning
5: Proposal

How much does the system cost?

We charge by the Liters, Kilograms or pounds of raw milk/processed milk managed. Prices range based on quantity managed on an annual basis.

Do you build custom features?

We do! As a growth company, it is our goal to create the best product possible with features that support all clients. In our sales process we will do a deep dive into your current system and evaluate all the custom features required to make Milk Moovement the perfect system for you. These can include reports, functions, or totally new feature sets.

How long does it take to get setup?

With minimal customization, we can have everything set up and running for you in less than a month. However, larger co-operatives typically go through our on-boarding process found here.

What new features are you working on?

We do monthly updates on our product. To join the list and see what we are working on, click here.

02. Producers

How do I access my data?

You'll access your data by logging into your Milk Moovement account here. You can then see all of your pick-up data on the pick-ups page and your lab data on the lab page.

Can I get the system on my phone?

Of course! You can download the application on your mobile device by visiting milkmoovement.io and clicking “add to the home screen”. You can also visit here for iOS or here for Android downloading.

How do I reset my password?

To reset your Milk Moovement password click here and enter your email. An email with a link to reset your password will be sent. For more information, check out this video.

How do I send a file?

To share a file go to your shared files page, then click “share a file”. Next, drop the file(s) you want to share into the “upload file” block. Finally, select the producer, producers, or “all producers” that you want to share your file with. Click “share file” and you’re done. For more information on how to use shared files, check out this video.

How Do I see my historical results?

Every page of the Milk Moovement app will show you a month’s worth of data. To toggle to historical data simply use the month selector at the top of every page. You can also use the graphs on your dashboard to see an annual view of your data.

03. Drivers & Transporters

How do I log a pick-up?

To log a pick-up, after logging in and starting your route, click the “pick-up” button. The first thing required to start your pick-up is to choose the farm you are picking up from. Here, you have three options: If the farm has a geofence that you are in the farm name will be automatically selected. If the farm doesn’t have a geo fence you can either search on the list or scan the barcode on the farm to pick it up. Once you have the farm chosen click next. The next thing to do is to add the tank number from which you are picking up on that farm. After the tank you will add your dip (if you are completing a partial pick-up enable the partial pick-up button and add a dip end). Next, you will select the compartment in your truck you are putting the milk in, then you will add the volume picked up, click next. The final screen will go through the extra details in the pick-up, here you will add the temperature of the milk at the pick-up, a sample barcode if you barcode your samples, an image of the slip left on farm and any comments or rejections of the milk. Finally, you will click send pick-up and your pick-up is complete. Check out this video for a walk through demo on how to log a pick-up.

How do I log a Drop-off?

The drop-off process is similar to the pick-up process. To start you will select your plan to drop-off. This can be geofence, list or by barcode. Once the plant is selected you will then select the compartment you are dropping off. To drop off multiple compartments at once click split. If you want to drop off a portion of a compartment rather than the whole thing enable to partial button. Change the volume input to the number you are dropping off. Once your drop-off volume is complete enter the metered number, click next. Finally, we will enter the details in the details page, to start we will enter the temperature at drop-off. Next we will scan a sample barcode if one if taken with the load. Then, we will add images of the meter slip and the load slip. Finally, enter a comment or rejection if needed and click “send drop-off” to complete the process. Check out this video for a walk through demo on how to log a drop-off.

Can I use my own phone?

If your administrator is accepting personal devices on the system, you can download the application on your phone if it is IOS or Android-compatible and above version 7.

What kind of support is offered and how do I use it?

We offer 24 hour customer support. Our support staff can be reached from any of our applications or even this website! Use the chatbot on the bottom right to chat with us. On the driver application we can also remote manage your device to help with complicated issues.

How do I reset my password?

To reset your password hit the Forgot Password button on your app, or follow the link here and enter your email. An email with a link to reset your password will be sent. For more information on how to reset your password, check out this video.

Where do I download the app?

You can download the app here.

The farm I am on didn’t get detected by geofence, what do I do now?

If the geofence doesn’t pick up, select the farm from your list or click the barcode scanner icon and scan the barcode on farm to select it.

How do I hand off a route to another driver?

To hand off a route to another driver simply close your route with the “close route” button with milk still in your trailer. Once the route is closed with milk on the trailer, it will be moved to the “existing route” screen. The driver picking up the route can now click “existing route” and find the route you have left for them. They will then click on that route and all of the route details will open up.

04. Cooperatives

What do we get access to?

As the cooperative you have access to the entire industry’s accounts and averages. In your main view, you will see all of the pick-ups and lab results that happen in one holistic view. You will also have the ability to toggle into individual producer accounts to view just their data and see exactly what they see.

How do we setup users?

To setup a user whether it’s a producer, driver, processor, sub producer, transporter or sub-producer visit the creation zone on your account. To add another cooperative member please get in touch with us through the chat on the bottom right of this page.

How do I share a file?

To share a file go to your shared files page, then click “share a file”. Note you can also setup folders to sort files for your producers when you send them. Next, drop the file or files you want to share into the “upload file” block. Next, you will select the folder you want this file to go in, leave as none if you want it to show on their main page. Finally, select the producer, producers or all producers that you want to share your file with, click “share file” and you’re all done. For more information on how to use shared files, check out this video.

Can I share files with multiple users?

You can share with one user, multiple users, or all users at once.

What kind of reporting does the system generate?

Our system generates reports that can be exported in Excel, Csv, Text or PDF. We customize your reports for you, so no matter what you need we have you covered.

Are you Ready?

Get Milk Moovement today!

Ready to get started? Book a call with us to learn how we can improve your entire raw milk supply chain.